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Range Rover Autobiography with Platinum99

How Infratint Handles Warranty Replacement

Step-by-step on how Infratint Singapore handles window film warranty replacement — what's covered, what's not, how long it takes and what the appointment looks like.

By Infratint4 min read

TL;DR

  • Bubbling, edge lift, silvering, delamination, adhesive failure and UV fade are all covered failure modes under the Platinum99 7-year warranty.
  • Bring the car in or WhatsApp us photos first — we usually confirm warranty status before you make the trip.
  • Replacement typically takes 2–4 hours per panel, no charge for covered defects, includes labour and materials.
  • Single panels are replaced individually — we don't redo the whole car unless multiple panels are affected.

Quality films should last. When something does go wrong inside the warranty period, the process should be straightforward. Here's exactly how Infratint handles warranty replacement.

Step 1: Confirm it's a warranty defect

The covered failure modes for Platinum99:

  • Bubbling that doesn't clear within the cure period
  • Edge lift along seal lines or panel edges
  • Silvering — the mirror flash that appears when air pockets develop in the adhesive layer
  • Delamination within the film stack
  • Adhesive failure causing the film to detach from the glass
  • UV fade or colour shift beyond the manufacturer's published rating
  • Installation defects including dust under cured film, defroster damage, misalignment

Not covered: physical damage (impacts, vandalism), chemical damage (ammonia cleaners, harsh solvents), normal wear within the film's rated lifespan, damage from suction-cup mounts.

Step 2: WhatsApp us photos

The fastest path is to WhatsApp Infratint with photos. Useful shots:

  • Wide shot showing which window the issue is on
  • Close-up of the affected area
  • A reference shot showing the rest of the film for comparison

We usually confirm warranty status within working hours, often before you've finished typing your second message. If it's a clear warranty defect, we book you a replacement slot directly. If it's borderline (could be physical damage, could be adhesive), we ask you to bring the car in for inspection.

Step 3: Inspection (at the workshop)

For in-person inspections, we examine the affected panels under controlled lighting, check the defroster function if it's the rear windscreen, and pull your original installation record from our system to verify warranty status.

This usually takes 15–20 minutes. We confirm whether it's covered, explain the cause if relevant, and book the replacement appointment.

Step 4: The replacement appointment

Single-panel replacement typically takes 2–4 hours including:

  • Stretch-release removal of the defective film (no damage to the glass or defroster lines)
  • Glass cleaning and adhesive residue removal
  • Fresh film cut to the same vehicle pattern
  • Installation in our dust-controlled bay
  • Post-replacement QC walk-around and VLT measurement

Multiple panels add proportional time. Full-car replacements (rare, but possible if multiple panels fail) take the same 3–5 hours as a fresh install.

Step 5: Documentation

We update your warranty record on our internal system with:

  • Replacement date and replaced panels
  • Reason for replacement (e.g., "adhesive failure, year 6 of warranty")
  • New batch numbers for the replacement film
  • Continued warranty status on the rest of the vehicle

Your warranty continues from the original installation date — replacement doesn't reset the clock or shorten coverage on unaffected panels.

What it costs

For covered defects: nothing. No labour charge, no materials charge, no callback fee. The warranty is the warranty.

For out-of-warranty work (e.g., film older than 15 years, or work originally done by another shop), we quote at our standard retint rate. Often there's a discount for long-term customers — ask at the workshop.

Common questions

Will the replacement film look identical to the original? Yes — we restock the same tier and tone variant. If a specific film has been discontinued (rare on long-lived premium products), we match the closest current equivalent and note the change on your record.

Can I get a different (better) film as a warranty upgrade? Generally no — warranty replacement is like-for-like. If you want to upgrade (e.g., Platinum99 to Platinum99 Plus), we quote the difference.

What if the defect appears across the whole car simultaneously? Bring it in. We inspect every panel and replace whatever needs replacement. Multi-panel batches sometimes indicate a film-batch issue, which the manufacturer covers separately.

How long does the warranty record stay on file? Indefinitely. Even decades after installation, we can usually look up the record by vehicle registration or customer name.

When to use the warranty vs replace voluntarily

Some customers choose to retint voluntarily after 8–10 years even when the original film is still under warranty and performing well, just to refresh appearance. We treat these as paid retints rather than warranty work. The original warranty discharges when the film is replaced.

For most owners the answer is simple: if the film is performing, leave it. If it's failing, bring it in. We make it right.

WhatsApp +65 9456 0888 to start a warranty claim, or drop by I.Biz Centre during workshop hours.