Warranty Replacement
Quality films should last. If yours fails before its time — we make it right. Bring the car back, we inspect, confirm the defect, and replace the film at no charge.
- 7-year warranty on Platinum99 (original owner)
- Covers bubbling, peeling, silvering, fade, adhesive failure
- Includes labour, materials and post-replacement QC
- Typical replacement turnaround: 2–4 hours per panel
- Annual aftercare check available for warranty customers
What's covered
The Infratint installer warranty covers any defect originating in the film chemistry, adhesive system or installation. Specifically:
- Bubbling that doesn't clear within the cure period
- Edge lift along seal lines or panel edges
- Silvering — the mirror flash that appears when air pockets develop
- Delamination within the film stack
- Adhesive failure causing the film to detach from the glass
- UV fade or colour shift beyond the manufacturer's published rating
- Installation defects including dust under cured film, defroster damage, misalignment
What's not covered
Physical damage from collision, vandalism, or chemical exposure (ammonia cleaners, harsh solvents). Normal wear from years of use within the film's rated lifespan. Damage from suction-cup mounts left for extended periods.
Process
Bring the vehicle in (or WhatsApp us photos first if you're unsure). We inspect the affected panels, confirm the defect type, and schedule replacement. Typical replacement takes 2–4 hours per panel. We document the replacement on your file so the warranty continues to track with the vehicle.
FAQ
Questions about Warranty Replacement
Every tier we install carries Infratint's own installer warranty: Smoke 2 years, Titanium 3 years, Platinum 5 years and Platinum99 7 years for the original owner. Bring your installation record or vehicle registration and we'll confirm your coverage.
We remove the defective panel(s) using stretch-release technique that doesn't damage the glass or defroster lines, clean any adhesive residue, and install fresh film. Post-installation we measure VLT to confirm continued LTA compliance and document the replacement on your file.
Yes — we replace only the affected panels, not the whole car. Most warranty claims involve one or two windows, and we leave intact film on the rest of the vehicle alone. The unaffected film continues under its original warranty.
Out-of-warranty work is quoted at our standard retint rate. For older Platinum99 installs we offer a one-time goodwill discount if the film is still under 12 years old — talk to us at the workshop.
Single-panel replacement is typically 2–4 hours including curing prep. Full-car warranty replacement is rare but takes the same time as a fresh full install (3–5 hours). We schedule replacements during quieter weekday slots when possible.
Yes — we re-stock the same film tier and tone variant. If the original colour is no longer manufactured (rare on long-lived films), we match the closest current equivalent and document the change on your warranty record.